Home » Frequently Ask Question

How often are your support people online?
Our technical support team is available 24/7 through Email, Yahoo Messenger, Gmail Talk or by phone: 855-12 950 260

Will I have enough data transfer and bandwidth?
For most people, the answer is yes. Over 90% of our customers never even use 1GB of data transfer per month. The data transfer allocated in our plans is enough for hundreds of thousands of hits every month. Accounts can also be upgraded as needed.

How much does it cost for domain name? how long to register a domain name?
You may view our domain cost as low as in by click here. Domain new registration just spend 30 minutes only, your domain will be get online instantly.

Do you host with the small package?
Yes, our small package can be available from 25Mb, 50Mb, 100Mb, 250Mb of web space.

What is your spam policy?
Spamming and bulk email is against our terms of service. If you plan to do either of these, please do not sign up with us.

Will I have a control panel?
Yes. We use the HELM control panel that easy to manage your domain.

What form of payment do you accept?
Currently we accept with CASH only.

What is the sign-up process?
After you complete your order, we'll email you all of the information you need to get started with your web site. Accounts are setup instantly.

What is your primary and secondary Nameservers and IP Address each?
LINUX SERVER:
Primary: ns1.it-smart.biz IP address: 64.5.44.103
Secondary: ns2.it-smart.biz IP address: 205.234.103.52

WINDOWS 2003 SERVER:
Primary: ns3.namhay.com IP address: 64.69.33.42
Secondary: ns4.namhay.com IP address: 64.69.33.49

How to move or transfer my domain to hosting in your server?
To hosting in our Linux Server, please change your DNS to our Nameservers:
Primary: ns1.it-smart.biz [IP: 64.5.44.103]
Secondary: ns2.it-smart.biz [IP: 205.234.103.52]

To host in our Windows 2003 Server, please change your DNS to our Nameservers:
Primary: ns3.namhay.com [IP: 64.69.33.42]
Secondary: ns4.namhay.com [IP: 64.69.33.49]

Can I access my domain name with and without the www?
Yes, you sure can!

Do you support .NET web services?
Yes.

Can I upgrade?
If you would like to upgrade your plan, please email info@it-smart.biz with your request.

How long does it take to setup my new account?
Accounts are setup automatically and instantly.

How many e-mail addresses do I get?
You can have as many as you want. You are not allowed to start a free email service (like Hotmail) or anything like that.

Are there any setup fees?
None of our web hosting plans have any setup fees.

How do I cancel my account?
To cancel your account, please email us with your request.

Do your servers run UNIX or Windows?
Our servers run on Microsoft Windows 2003 Server and Linux Server.