Acceptable Use Policy

Learn more about what is restricted within our network

Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of the Services and is incorporated by reference into IT SMART's Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided in the Terms of Service. IT SMART may modify this AUP at any time without notice.

The Services provided by IT SMART may only be used for lawful purposes. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Services. IT SMART reserves the right to refuse service to anyone. Any material that in our judgment violates this AUP in any manner may be removed from our servers (or otherwise disabled), with or without notice. Failure to respond to an email from our abuse department within the specified time period in our email to you may result in the suspension or termination of the Services.


  • Prohibited Uses

  • Unacceptable Material

    • Unacceptable material on our servers include without limitation:

      • Topsites
      • IRC Scripts/Bots
      • IRCD (irc servers)
      • Proxy Scripts/Anonymizers
      • Image Hosting Scripts (similar to Photobucket or Tinypic)
      • AutoSurf/PTC/PTS/PPC sites
      • IP Scanners
      • Bruteforce Programs/Scripts/Applications
      • Mail Bombers/Spam Scripts
      • Banner-Ad services (commercial banner ad rotation)
      • File Dump/Mirror Scripts (similar to rapidshare)
      • Commercial Audio Streaming (more than one or two streams)
      • Escrow/Bank Debentures
      • High-Yield Interest Programs (HYIP) or Related Sites
      • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
      • Sale or distribution of any controlled substance without prior proof of appropriate permit(s)
      • Prime Banks Programs
      • Lottery/Gambling Sites
      • MUDs/RPGs/PBBGs
      • Hacker focused sites/archives/programs
      • Sites promoting illegal activities
      • Forums and/or websites that distribute or link to warez/pirated/illegal content
      • Bank Debentures/Bank Debenture Trading Programs
      • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
      • Mailer Pro
      • Push button mail scripts
      • Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
      • Tell A Friend Scripts
      • Anonymous or Bulk SMS Gateways
      • Bitcoin Miners
      • PayDay Loan Sites (including any site related to PayDay loans, PayDay loan affiliate progams, etc)
    • Child Pornography Prohibited.

      Content that is potentially harmful to minors, as determined in IT SMART's sole discretion, is strictly forbidden, including but not limited to, child pornography or content perceived to be child pornography. Any website found to host child pornography or linking to child pornography will be suspended immediately without notice.

    • Other Prohibited Content.

      We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our Terms of Service or this AUP in any manner may be removed from our servers (or otherwise disabled), with or without notice.

  • Unacceptable Resource Usage

    • You may not:

      • Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, include but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.
      • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
      • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
      • Run any software that interfaces with an IRC (Internet Relay Chat) network.
      • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
      • Participate in any file-sharing/peer-to-peer activities
      • Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
      • Run cron entries with intervals of less than fifteen (15) minutes.
      • Run any MySQL queries longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.
      • Include the URL when using PHP include functions for including a local file. Instead of including 'http://yourdomain.com/include.php', use 'include.php' or '/home/username/public_html/include.php'.
      • Force html to handle server-side code (like php and shtml) to help reduce usage.
      • Use https protocol unless it is necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
    • INODES.

      The use of more than two hundred and fifty thousand (250,000) inodes on any shared or reseller account may result in a warning, and if no action is taken to reduce the excessive use of inodes, your account may be suspended. If an account exceeds one hundred thousand (100,000) inodes it will be automatically removed from our backup system to avoid over-usage, however, databases will still be backed up as a courtesy in our sole discretion. Every file (i.e. a webpage, image file, email, etc.) on your account uses up one (1) inode.

      User accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes is typically due to Users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past an acceptable amount of inodes. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: ":fail: No such user here".

  • Zero Tolerance Spam Policy

    • We take a zero tolerance stance against the sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists," purchased lists, and selling of lists will be treated as spam. We may terminate the account of any User who sends out spam with or without notice.
    • Websites advertised via spam (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to, spam sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any User account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
    • IT SMART reserves the right to require changes or disable as necessary, any website, account, database, or other component that does not comply with our policies, or to make any such modifications in an emergency that we deem necessary at our sole discretion.
    • IT SMART reserves the right to charge the holder of the account used to send any unsolicited e-mail a cleanup fee or any charges incurred for blacklist removal at our sole discretion.

  • Defamation Policy

    Websites hosted on IT SMART's servers in the U.S. are regulated by U.S. law. Accordingly, pursuant to Section 230(c) of the Communications Decency Act, IT SMART's policy is not to remove allegedly defamatory material from websites hosted on our servers unless the material has been found to be defamatory by a court, as evidenced by a court order. As a webhost, IT SMART is not a publisher of User content and we are not in a position to investigate the veracity of individual defamation claims. We rely on the legal system and the courts to determine whether or not material is indeed defamatory. In any case in which a court order indicates that material is defamatory, libelous, or slanderous in nature, we will disable access to the material. Similarly, in any case in which a U.S. court has placed an injunction against specified content or material being made available, we will comply and remove or disable access to the material in question.

  • AUP Violations